Right to Services Act, a great step towards Citizen Empowerment

SAD – BJP (Shiromani Akali Dal- Bhartiya Janta Party), the state government of Punjab has been making its sincere efforts to fulfill the motive of Right to Service Act, which was implemented in the year 2011. The state government has always been focused on the agenda to put service beyond duty.

On 19th October, 2011, the state government of Punjab gave its agreement on the RTS Act (Right to Service Act). The primary motive of RTS Act is to make the delivery of government services to the people of Punjab in the easiest and smooth manner. Also, it was enacted to make sure that the services are delivered within specified set of time span to Punjab’s people. The Punjab RTS Act also ensures the proper and better execution of the services.

Following are the steps/procedure that is followed in the Punjab RTS Act, (as stated in the Information Handbook, under the RTS Act)–

  • Commission will arrange meetings after specified intervals of time to take important decisions.
  • The functioning of Commission will be monitored/supervised by the directions of the Chief Commissioner.
  • Any revision or complaint can be considered or decided by the commission from time to time.
  • Though, the final decision making authority lies in the hands of the Chief Commissioner.

Efficiently providing the effective services within the specified time frame, this Punjab Right to Service Act has been proved to be highly beneficial for the promotion of transparency and accountability in the operation of the government departments, which provide the services to the people of Punjab.

To make sure the timely delivery of services and making suggestions to Punjab government, a Punjab Right to Service Commission has been set up. It also ensures the accurate execution of the Punjab Right to Service Act. Apart from being the leading state to implement this Act, 7.21 Crore people have been benefited from the same. As per the official spokesperson’s claim, around 28, 37,866 applicants have taken the advantage of the notified services during the month of February under the mentioned Act. Also, only 14,160 are the pending applications which are to be cleared as soon as possible.

In addition to this, we can say that the implementation of The Punjab Right to Service Act has been successful in gaining the trust of citizens and it has also empowered the people of Punjab in the most efficient manner possible.

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