Right to Services Act Empowering Citizens

The farsightedness of the Shiromani Akali Dal – BJP led state government of Punjab, to create an environment of service beyond duty through the vehicle of good governance, The Punjab Right to Service Act which was implemented in the year of 2011 has been conducive in accomplishing it.

Right to Services Act Empowering Citizens The Punjab Right to Service Act, received the assent of the state government on 19th October, 2011. The act was enacted to provide for the delivery of services of the government department to the people of the Punjab state, within the prescribed time limits and for the matters connected with the same. The Punjab Right to Service Commission looks after the opportune and superior implementation of the services.

The precise procedure followed in the decision making process of The Punjab Right to Service Act , as stated in the Information Handbook, under the Right to Information Act is as follows –

  • All decisions are taken in the meetings of the Commission from time to time.
  • The Commission functions under the general supervision and directions of the Chief Commissioner.
  • The Commission is empowered to consider and decide the Revision/Complaint as may be received by the Commission from time to time.
  • However, the final decision making authority lies in the hands of the Chief Commissioner.

The Punjab Right to Service Act has been successful in providing an effective and efficient frame – work for the time bound delivery of services, which are being provided by the various government departments, with the view to promote and inculcate transparency and accountability in the functioning of those departments. In order to ensure the precise implementation of The Punjab Right to Service Act, Punjab Right to Service Commission has been set up which follows the twin task of making  suggestions to the government of Punjab and ensure the well – timed delivery of the services.

In contrast to being the foremost state in the country to implement The Punjab Right to Service Act, Punjab has been facilitative in the execution of the act. Numbers source that athwart 7.21 crore people in the state of Punjab have availed the various services under The Punjab Right to Service Act ever since its inauguration. An official spokesperson claimed that, as many as 28, 37,866 applicants have availed the notified services during February under the Act, and there are only 14,160 applications which stand pending on the threshold of time line and, with the view to curb the same the concerned departments have been asked to function actively towards clearing the pending applications.

It would not be wrong to claim that, the implementation of The Punjab Right to Service Act has been successfully empowering the citizens of the state and moving farther on its path towards achieving the mission of timely delivery of the services and reposing trust in the citizens.

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