Punjab Transport Department is pioneer in using Information Technology for providing citizen centric services. Computerization of department started 10 years ago with the implementation of VAHAN and SARATHI along with computerization of all the managerial functions of the Transport Department. This has brought about a sort of revolution in the Transport Department and done away with delays. Transparency and efficiency are the new buzz words in Punjab Transport Department.
Gradually all the processes of the Transport Department are being computerized which includes but not limited to issuance of smart card based driving licence, Certificate of Registration, paper based learner Licence, Permit and fitness etc., and the data is made available through Internet or SMS for access by citizens. There are 22 DTO’s and 52 SDM’s distributed geographically in the state of Punjab keeping the public convenience in mind and vehicle population within the region. The major programs initiated under this scheme are Learner Driving Licence for college students, Driving Licence test for college students, Online Registration of vehicles at the Dealer Point and Online payment of fees and taxes.
E-Governance in Local Bodies
After Transport Department in Punjab, the e-Governance in Municipalities is a unique initiative aimed at improving operational efficiencies within Urban Local Bodies (ULBs). The Urban Local Bodies is one with significant citizen interaction, given that municipalities provide a large number of basic services for millions of citizen living in urban centres across the Nation.
In Punjab, Local Government Department has initiated this project to deliver end-to-end services to its citizens in a citizen – centric way with high levels of accountability and transparency in its service delivery supported by a high degree of efficiency and effectiveness in the department’s internal operations. The project is in the process of selection of implementing agency
Public Distribution system becomes efficient
Then the Targeted Public Distribution System (TPDS) is an important social safety net for the poor. To improve efficiency and effectiveness of the entire system, the Department of Food and Public Distribution, Ministry of Consumer Affairs, Food and Public Distribution, GoI, has embarked upon an e-Governance initiative involving computerization of TPDS. For achieving end-to-end Computerization of TPDS, the Department of Food and Public Distribution, Government of India has identified four key components which are required to be implemented.
Punjab Torch Bearer
For PDS Punjab is the torch bearer in initiating the Bio metric based Authentication Services with Food and Civil Supplies Department established as the state level Authentication User Agency (AUA). Authentication Service Agency (ASA) setup has also been completed. State is working on the PDS project using this Aadhaar authentication framework through PoS devices at Fair Price Shops to address issues of inefficiency, wastage and pilferage. The digitization of Ration Card data has been completed and field verification and seeding of Aadhaar to Ration Cards is being done on ground leveraging technology as well as administrative proficiency.
- Data digitization of approximately 60 lakhs Ration Card completed
- 70% House to House verification done.