The Punjab State Power Corporation Limited is consolidating its position as leader in Power Utilities by clinching awards after awards such as “Best Performing Utility in Power Sector in India” by CBIP,A+ Rated Power Distribution Utility by Government of India, Skoch Order of Merit award for India’s Best Smart Governance for consumers, Award under Performance of Thermal Power Stations to one of PSPCL Thermal Plant by Government Of India and now the Best Digital PSU.
Best Digital PSU
Punjab State Power Corporation Limited has been adjudged as the “Best Digital PSU” in the e-Punjab summit organised by Department of Governance Reforms, Government of Punjab. The award was presented to Er.K.D.Chaudhri, Chairman cum Managing Director, PSPCL by Mr. Kaptan Singh Solanki, Governor of Punjab. Er.Chaudhri informed that the award has been given based on multiple parameters of e-Governance. PSPCL has been leading company to make huge investments in IT sector for providing best of services to its consumers in Punjab.
For record, the Punjab State has achieved another milestone as it provides tube well connections to farmers on demand like the domestic power connection. Gone are the days when one had to wait for months and years for a tube well connection. The recent moves of the Punjab State Power Corporation Limited have come as a boon not only for the farmers but for all type of consumers. This all has made PSPCL the best power utility in the country on all parameters.
The successful working of single number 1912 all over Punjab for registration and resolution of electricity complaints wherein SMS services has also been added & third party feedback is taken to get true picture of consumer services and making all 47 towns GO LIVE under R-APDRP (part-A) scheme by IT professionals of PSPCL on its own have become major parameters of selection of PSPCL as Best PSU.
Best on all parameters
Other parameters such Automated Meter Reading of Grid Sub Stations/Distribution Transformers, GIS mapping of 26 lakhs consumers, bringing down the T&D losses, efficient billing and multiple online bill payment facilities, Single window system for online application and release of electricity connections of more than100KVA have also formed the basis of selection of PSPCL as Best PSU in e-Governance.
Er.Chaudhri informed that PSPCL has brought maximum transparency in its working, making efforts to go paperless to save environment, making continuous efforts to provide best of services to electricity consumers of Punjab.
The journey continues
CMD said that soon PSPCL will introduce services through m-Governance also. Many mobile applications are being prepared through which consumers will be able to pay bill from anywhere through mobiles, apply for new electricity connections, apply for reduction/extension of load, change of name, bill challenge, meter challenge, accessing supply schedule and details power shutdowns if any through mobiles. “Winning laurels gives you motivation but it has not satiated our desires and we have to make efforts to win every consumer’s heart which will be the ultimate award for us, said Er.Chaudhri on the occasion.