If a government can work by taking along the people, there is nothing that can halt the progress of that state. People-friendly procedures introduced by the Punjab government have made things easier and E-District project is one of the many such projects.
E-District Sewa was introduced as a pilot project with the objective of providing seamless delivery of services to the public. This has been facilitated through district administrations across the state by streamlining procedures and complete computerisation of all departments.
The Punjab government had got accolades for its administrative reforms in the state when the Department of Electronics and Information (DEIT) central government had ranked it as number one in the country.
The pilot project providing 42 services was taken up initially in Kapurthala and Nawanshahr districts and has recently been taken to its second phase in 959 locations, which cover 1500 offices at several levels – district, tehsil and sub-tehsil in 20 districts which are beyond those taken up in the pilot project. The magnanimity of the project can be ascertained seeing the infrastructure involved and 9000 officials who have been specially trained for it.
In the first month after the project was taken to second phase, over 1.3 lakh service requests had been received.
The project is high on delivery as it has been implemented at the micro level (district level) and ensures fast delivery of citizen services through Common Service Centers which process public cases, appeals and grievances at a fast pace.
The unique feature of this project is to reach out to villages through Gram Suwidha Centres (GSCs) and the services provided under one umbrella are issue of several certificates like birth, death, caste, domicile etc. and these centres will also be responsible for issue of arms licenses etc.
For those hailing from Below Poverty Line (BPL) the entire Public Distribution System is being operated through these centres, which includes issuance of ration cards etc.
Even senior citizens are benefited under the project as all kinds of pensions like old age pension and widow pension etc. is operated through them. People can even lodge their complaints about other departments, including absenteeism of teachers in government schools and even if a doctor is not available it can be reported to the government.
Getting a driving license is also simpler now while for land dealings there is no harassment. Right to Information (RTI) applications can also be submitted, and those wanting information about government policies, these are also available under one roof.
Payment of all taxes has also been brought under the ambit of E-District project and people do long have to stand in long queues for electricity and water bills which are now paid with ease through this project.
Punjab had also got the distinction of being the pilot of the Election Commission of India to link the server of Registrar of Birth and Death of each district with its server for automatic deletion of voter from the electoral rolls the moment death certificate is issued. This pilot project is also be undertaken under the e-District programme and would be implemented across the nation.
|Bringing Smiles with E-District Project
9000 Trained Officials